Privacy Notice for Essential Green Skills

1. Introduction

This Privacy Notice explains how Essential Green Skills collects, uses, and protects your personal data, particularly for our energy assessment services. We aim to keep you fully informed about your rights and our data handling practices. Updates to this policy may occur, so please check back periodically.

2. Privacy Notice

2.1 Legal Bases for Data Collection

We collect and process your data based on:

• Consent: With your explicit permission (e.g., email newsletters).
• Contractual Obligations: To fulfil our agreements with you (e.g., energy assessments).
• Legal Compliance: As required by law.
• Legitimate Interests: For business operations that do not override your rights (e.g., improving services).

2.2 Data Collection Instances

We collect data when:

• You visit our website.
• Engage with us on social media.
• Request information or services.
• Enrol in energy assessments.
• Complete surveys or provide feedback.

2.3 Types of Data Collected

We may collect:

• Personal details (name, contact information, date of birth).
• Assessment-specific details (property information, energy usage).
• Payment information (card details, billing address).
• Identification details (passport, driving license).

2.4 Use of Your Data

Your data helps us provide and improve our energy assessment services. We use it to personalise your experience, offer relevant services, and comply with legal requirements.

2.5 Direct Marketing

We may use your data for direct marketing to offer services that might interest you. You can opt out at any time.

2.6 Data Protection Measures

We use advanced security measures to protect your data, including encryption and regular security audits.

2.7 Data Retention

We retain your data only as long as necessary for the purposes collected. After that, it will be deleted or anonymised.

2.8 Data Sharing

We share your data with:

• Third-party assessors and auditors.
• Regulatory bodies, when required.
• Service providers (e.g., payment processors).

We ensure that third parties protect your data to our standards.

2.9 Your Data Rights

You have the right to:

• Access your data.
• Correct inaccurate data.
• Request deletion of your data.
• Object to data processing.
• Withdraw consent at any time.

To exercise these rights, contact our Data Protection Officer at [email protected].

2.10 Contacting the Regulator

If you believe your data has been misused, you can lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk or call 0303 123 1113.